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Guideline
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Before sending us a ticket, you can check FAQ to quickly solve the issue. |
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Template
Template for submitting support service ticket
Email to:
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thaisc-support@nstda.or.th |
Suggested template:
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Full Name:
Project ID:
Username:
Problem:
Details (Software, commands):
Job submission script:
Attachments: (Screenshot,log files) |
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Guideline
| Info |
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Before sending us a ticket, you can check FAQ to quickly solve the issue. |
To offer our utmost support, please follow the general guidelines below.
Tell us your username and project name on LANTA
Explain us the issue / How could we support you
Please give use enough information that we can reproduce and analyze the problem; for example, job script, log files, screenshots, software name and version, module list, python package list, python environment, conda/mamba environment, bash environment, etc.
To request a support on software installation, please provide us links to the software official website, Git repository, and/or installation guide.
To request a permission to our pre-installed licensed software, please visit การขอสิทธิ์การเข้าถึง software.
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Processing time
We manage to help you as quick as possible. However, with some special circumstance that we may have an overload amount of works, please be aware maximum turnaround time for each ticket type.
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