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thaisc-support@nstda.or.th

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• How to work with HPC

• How to run application(s) on HPC*

• How to fix errors caused by HPC system configuration

• How to set SLRUM option(s) on HPC

*There are hundreds of applications that can be run on HPC. To assist you for running a given application on HPC, we rely on your knowledge on the application (e.g. how to run it on your PC).

• To setup/obtain the input(s) or data

• To find how to run an application

• To find technical limitations of an application

• To explain how application work and theories behind

• To solve software dependencies*

• To solve software, driver, and/or toolchain incompatibilities*

*We understand that in some circumstances, dependency and incompatibility problems are difficult to solve. You can send us a support ticket; we provide beyond support based on the criteria. 

• Please check our document at https://thaisc.atlassian.net/wiki/x/AQDdFg

• We only support software listed on the module system. Helps on software installation which is NOT in the list are consider as beyond the scope.

• If you have questions or need help, please send us the details of the problem you encounter, e.g. module list, step(s) you have done, environment variable(s). We use the information to estimate time for solving the problem.

We may provide extra help based on the following criteria. For cases beyond scope, any assistance will be provided on a case-by-case basis at the team's discretion.

1. Availability

2. Director initiative/objective with a certain limit

3. Community contribution

• There are numerous users who have the same problem.

• Skills that we learn during the process can benefit the community

In addition to the support service, we also offer regular training. For more information, please go to https://thaisc.atlassian.net/wiki/x/AoBmK .

• You can help us to solve the problem quickly by providing us with all necessary details, see guideline at Support service - Guideline. We are unable to solve a problem with only information from error message(s).

• Please send us an email to thaisc-support@nstda.or.th and explains your situation/problem/need, our internal workflow will help to redirect it to appropriated staff.