To open a ticket, send an email to thaisc-support@nstda.or.th
Guideline
Before sending us a ticket, you can check FAQ to quickly solve the issue.
To offer our utmost support, please follow the general guidelines below.
Tell us your username and project name on LANTA
Explain us the issue / How could we support you
For complicated issue, please give use enough information that we can reproduce and analyze the problem; for example, job script, log files, software name and version, module list, python package list, python environment, conda environment, bash environment, etc.
To request a software, please provide us links to the software official website, Git repository, and/or installation guide.
To request a permission to our pre-installed licensed software, please visit การขอสิทธิ์การเข้าถึง software.
Processing time
We manage to help you as quick as possible. However, with some special circumstance that we may have an overload amount of works, please be aware maximum turnaround time for each ticket type.
Ticket type | maximum turnaround time |
|---|---|
Reset password | 2 working days |
Software permission (sent only by PI) | 3 working days |
Increase service unit (SHr) and storage quota | 5 working days |
Software issues | 5 working days |
Software installation | 5 working days |
For complex problem (e.g. software related issues), we may take long time, >5 working days, to solve the problem. Please note that we do not provide any progress updates. If you want to know the expected timeline, please do let us know.