ThaiSC support service

To open a ticket, send an email to thaisc-support@nstda.or.th

Template

Template for submitting support service ticket

Email to:

thaisc-support@nstda.or.th

Suggested template:

Full Name:
Project ID:
Username:
Problem:
Details (Software, commands):
Job submission script:
Attachments: (Screenshot,log files)

Guideline

To offer our utmost support, please follow the general guidelines below.

• Tell us your username and project name on LANTA

• Explain us the issue / How could we support you

• Please give use enough information that we can reproduce and analyze the problem; for example, job script, log files, screenshots, software name and version, module list, python package list, python environment, conda/mamba environment, bash environment, etc.

• To request a support on software installation, please provide us links to the software official website, Git repository, and/or installation guide.

• To request a permission to our pre-installed licensed software, please visit การขอสิทธิ์การเข้าถึง software.

Processing time

We manage to help you as quick as possible. However, with some special circumstance that we may have an overload amount of works, please be aware maximum turnaround time for each ticket type.

For complex problem (e.g. software related issues), we may take long time, >5 working days, to solve the problem. Please note that we do not provide any progress updates. If you want to know the expected timeline, please do let us know.